Microsoft Customer Satisfaction Survey Results
March 2010, Microsoft conducted a customer satisfaction survey of InsFocus Systems. The survey, named CSAT, is required by Microsoft for Gold Certified Partners.
12 executives and professionals from 3 different InsFocus customer companies answered the survey. Result highlights:
- Net satisfaction: 191.67 out of 200, compared to MS partner average of 167.90.
- Customer loyalty: All considered “Champions”.
- Loyalty: 100% were satisfied, 100% were likely to recommend, 100% were likely to repurchase and 83.33% stated InsFocus has a “big” or “vital” advantage.
- Performance: 75% rated overall performance at 8 or 9 out of 9 (the rest at 7). All results were above average.
- View the full results by downloading the CSAT Summary PDF.
Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com
Version 1.91 Released
Hi,
Today we are happy to announce the release of InsFocus BI version 1.91.
The new version puts a great emphasis on communication infrastructures, enabling easy integration with other services, various external connectors to BI data and report scheduling, all enabling users to be closer to the BI data they require.
REST communication
InsFocus BI is now fully RESTful, providing much easier SOA and new ways to integrate BI capabilities into the different company’s applications and services;
- Fully RESTful interface (using GET, POST, PUT and DELETE)
- Most methods use GET and can be tested from any browser
- Communication is based on simple basic authentication with SSL encryption
- Response format is either XML or JSON
- Most important methods, such as running queries or getting user’s report list, support returning results in HTML
- Many methods which return large results also support returning compressed byte streams, for fast communication
New external connectors
Based on the previous Excel connector, InsFocus BI now has new ways to connect to the BI server and run queries;
- Return a query as internal InsFocus object or as HTML table
- Run a query by parameters or run a report stored in server’s libraries
- Pass query parameters either as structured XML or as part of the query URL
- Connect from any browser or from Excel
- Return HTML table with or without CSS formatting
Report scheduler
Utilizing the new communications and connectors, InsFocus BI now has a report scheduler that is able to send report results by mail and SMS;
- Schedule reports to run daily, weekly or monthly
- Schedule reports to run one or more times per day
- Schedule reports saved in library or queries not even saved
- Send results by template-based, formatted, HTML mail
- Save results to HTML files
- Send results by SMS directly to executive’s cell phones
For further inquiries on the new version and its new features, visit our web-site or contact us at info@insfocus.com.
Hanan Taiber
CTO, InsFocus Systems
hanan_taiber@insfocus.com
InsFocus Teams with Dortal Software Systems
We are very pleased to announce that we have a new implementation & integration partner in Israel, Dortal Software Systems.
Dortal has many years of experience in insurance software systems and support systems for the insurance industry. Together with Dortal, we will be able to deliver significant value added to customers based in Israel.
For more information, see http://www.insfocus.com or http://www.dortal.co.il.
Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com
Middlesea Insurance Launches Business Intelligence Solution by InsFocus
Today we are proud to announce that Middlesea Insurance, one of the leading composite insurance companies in Malta, has chosen InsFocus as its BI (Business Intelligence) tool for all reporting, analytics & querying of its extensive product line.
Implementation of InsFocus has begun in July 2009, and it is already in daily use by different stakeholders in Middlesea. The project is scheduled to be completed by April 2010.
View the full press release at: Middlesea implements InsFocus BI.
Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com
Version 1.9 Released
Today we are excited to announce the release of InsFocus BI version 1.9. The new version includes a lot of new features who all targeted at providing better analysis, deeper understanding of business situations and better manageability, including:
- Support for weeks, according to ISO week
- Support for day-of-week
- Flexible time periods for reporting many time periods in one analysis (e.g. last month, last month last year, last year, previous year, etc.)
- User restriction groups for items (measurements) and dimensions
- Many more smaller additions that make day-to-day analysis better.
For further inquiries on the new version and its new features, visit our web-site or contact us at info@insfocus.com.
Hanan Taiber
CTO, InsFocus Systems
hanan_taiber@insfocus.com