InsFocus Blog Business announcements, new features & technologies, version releases

Microsoft Customer Satisfaction Survey Results

March 2010, Microsoft conducted a customer satisfaction survey of InsFocus Systems. The survey, named CSAT, is required by Microsoft for Gold Certified Partners.

12 executives and professionals from 3 different InsFocus customer companies answered the survey. Result highlights:

• Net satisfaction: 191.67 out of 200, compared to MS partner average of 167.90.
• Customer loyalty: All considered “Champions”.
• Loyalty: 100% were satisfied, 100% were likely to recommend, 100% were likely to repurchase and 83.33% stated InsFocus has a “big” or “vital” advantage.
• Performance: 75% rated overall performance at 8 or 9 out of 9 (the rest at 7). All results were above average.

• View the full results by downloading the CSAT Summary PDF.

Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com

InsFocus Teams with Dortal Software Systems

We are very pleased to announce that we have a new implementation & integration partner in Israel, Dortal Software Systems.

Dortal has many years of experience in insurance software systems and support systems for the insurance industry. Together with Dortal, we will be able to deliver significant value added to customers based in Israel.

For more information, see http://www.insfocus.com or http://www.dortal.co.il.

Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com

InsFocus Systems Earns Microsoft Gold Certified Partner

We are happy to announce that today we were upgraded to Microsoft Gold Certified Partner status, with a competency in ISV/Software solutions.

The Gold Certified Partner status replaces our previous Certified Partner designation. The requirements for both certifications are that a product should pass rigorous testing by Microsoft partners. To achieve a Gold certification, we had to earn a Microsoft competency as well.

The Independent Software Vendor (ISV)/Software Solutions competency is validated by at least three client references. The latest addition to our reference list was Malta’s Middlesea Insurance. With this competency, our customers can be assured that our application and services are of first class.

Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com