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Microsoft Customer Satisfaction Survey Results
March 2010, Microsoft conducted a customer satisfaction survey of InsFocus Systems. The survey, named CSAT, is required by Microsoft for Gold Certified Partners.
12 executives and professionals from 3 different InsFocus customer companies answered the survey. Result highlights:
- Net satisfaction: 191.67 out of 200, compared to MS partner average of 167.90.
- Customer loyalty: All considered “Champions”.
- Loyalty: 100% were satisfied, 100% were likely to recommend, 100% were likely to repurchase and 83.33% stated InsFocus has a “big” or “vital” advantage.
- Performance: 75% rated overall performance at 8 or 9 out of 9 (the rest at 7). All results were above average.
- View the full results by downloading the CSAT Summary PDF.
Uri Taiber
CEO, InsFocus Systems
utaiber@insfocus.com